As IT Manager & DPO at Lincoln Community School (2019-Present), I’ve been instrumental in shaping technology initiatives and operational efficiency. Key highlights:

Key Achievements:

• Strategic Vision: Contributed to mission and vision alignment at LCS. Developed service activities promoting values and student leadership. Ensured inclusive engagement in meaningful community service.
• Tech Planning: Worked collaboratively with stakeholders to develop a 5-year Technology Plan for LCS, which ensured alignment with organizational goals and needs.
• Budget Oversight: Effectively managed school-wide IT and technology budgets, optimizing resources for innovation and excellence.
• Efficient Procedures: Improved IT SOPs for streamlined operations.
• Support Centers: Implemented Tech Support Centers, halving the response time within three months. Moreover, a proactive tech support system was introduced, reducing classroom issue response time by 20% within six months.
• Project Success: Directed IT projects to achieve a minimum 20% ROI while meeting all project goals.
• Resource Management: Established consolidated online teaching resources.
• Training: Implemented Peer Professional Development, Tech Tuesdays for Google training, and weekly Tech Tips, which resulted in a 30% increase in staff proficiency with technology tools and resources.
• HelpDesk Solution: Led the rollout of the Freshservice Help Desk across six departments, which boosted school efficiency. Reduced support wait times by 25% in just three months.
• Asset Management: Through the implementation of Follet Resource Manager and updated procedures, asset management was enhanced by 30% within three months.
• Committee Roles: Contributed effectively to TELMS and Tech Director groups, which resulted in a 15% increase in the implementation rate of technology initiatives within the organization.
• System Implementation: Led ISAMS and Toddle system implementations for user efficiency and cost reduction.
• Educational Tech: Enhanced teaching and learning by implementing new tech integrating tools such as Interactive Boards, Apple TVs, and Projectors.
• Wireless Transition: Migrated to wireless projection across all classrooms and conference areas.

My role at LCS is characterized by leadership, tech innovation, efficiency, and enhancing the overall educational experience.

I served as IT Manager and later Business Manager at Progeny Ventures Incorporated Ghana Ltd (PVI) from 2007 to 2013, demonstrating rapid career growth and exceptional leadership. My achievements include successful project management, innovative IT solutions, and strengthening vendor and client relations.

Key Achievements:

• Promoted to Business Manager within two years.
• Led a team of 10 professionals and over 300 artisans for a hotel project.
• Managed construction of the five-story office complex, “Citizen Kofi House.”
• Implemented the Micros Point of Sales System, which reduced theft cases by 35%.
• Designed and oversaw network infrastructure for various projects.
• Developed training programs and documentation for IT systems.
• Improved relationships with vendors and clients.
• Managed all ICT systems and applications, overseeing procurement and maintenance.
• Established a service desk, intranet, and knowledge base.
• Network Cabling Infrastructure manager.

My tenure at PVI was marked by leadership, innovation, and successful project execution, contributing to the organization’s growth and success.

As Network & Systems Administrator at Lincoln Community School (2013-2019), I spearheaded critical initiatives to enhance network infrastructure, security, and operational efficiency.

Key achievements include:

• Implemented Jamf Pro for mobile device management.
• Upgraded LAN infrastructure, reducing support calls by 75%.
• Managed the school management system, saving 25% of IT staff budget.
• Enhanced Advancement department processes, boosting fee collection by 90% and fundraising participation by 35%.
• Implemented eTapestry and stripe integration with the open-apply system for the Advancement department. These projects increased re-enrollment fee collection by 90% and public participation in fundraising by 35%.
• Worked to automate administrative processes.
• Implemented comprehensive network and system security measures.
• Designed a training program for teachers and taught them how to use and maintain the new technology.
• Redesigned data center and LAN infrastructure for improved performance.
• Designed and oversaw Aruba Wireless deployment, enhancing security and connectivity.
• Directed successful NOC Data Centre virtualization project, achieving 99.99% server uptime.
• Led a technical team to design a wired and wireless Aruba network infrastructure and supervised the installation and integration into the existing infrastructure for the Akyede3 building.
• Proposed to the SLT and ELT on classroom technology to use, sourced samples, and staged the samples for demonstration.
• Supervised and worked with the tech team to install and integrate all classroom technology equipment into the existing infrastructure.

My contributions at Lincoln Community School drove efficiency, security, and technological advancement.

As IT Manager at La Palm Royal Beach Hotel from 2006 to 2007, I optimized IT systems to enhance guest services, implemented cost-saving measures, and drove revenue growth.

Highlights include:

• Prepared annual departmental budgets and conducted financial analysis.
• Collaborated with consultants to implement Hogatex Property Management System and Revelation POS solutions, which reduced revenue losses by 30% and improved service delivery.
• Implemented a Patch Management system to keep systems up-to-date.
• Led the planning and implementation of Wi-Fi Internet access, which increased IT revenue by 300%.
• Managed the currency conversion of Amadeus Hogatex (PMS) and InfoGenesis (POS) systems during Ghana’s currency devaluation.
• Oversaw the development of a Wide Area Network Infrastructure for remote hotel management.
• Led LAN infrastructure refurbishment and established an IT growth Succession Plan.
• Managed consultants to develop IT standard operating procedures and policies.

My tenure at La Palm Royal Beach Hotel resulted in improved efficiency, revenue growth, and enhanced IT infrastructure.