La Palm Royal Beach Hotel. 2006 – 2007

As IT Manager at La Palm Royal Beach Hotel from 2006 to 2007, I optimized IT systems to enhance guest services, implemented cost-saving measures, and drove revenue growth.

Highlights include:

• Implemented a Patch Management system to keep staff systems up-to-date.
• Prepared annual departmental budgets and conducted financial analysis.
• Collaborated with consultants to implement Hogatex Property Management System and Revelation POS solutions, reducing revenue losses by 30% and improving service delivery.
• Led the planning and implementation of Wi-Fi Internet access, increasing IT revenue by 300%.
• Managed the currency conversion of Amadeus Hogatex (PMS) and InfoGenesis (POS) systems during Ghana’s currency devaluation.
• Oversaw the development of a Wide Area Network Infrastructure for remote hotel management.
• Led LAN infrastructure refurbishment and established an IT growth Succession Plan.
• Managed consultants to develop IT standard operating procedures and policies.

My tenure at La Palm Royal Beach Hotel resulted in improved efficiency, revenue growth, and enhanced IT infrastructure.